Diego Ballona
Senior Director of Engineering at IntercomI have led teams in startups and big tech companies like Spotify and Meta in highly regulated industries such as payments, trust & safety and customer service. The greatest fortune in my career has been learning from the people I work with every day.
I was born in Belo Horizonte, Brazil, and live in London with my wife and our two dogs. Outside work, I like playing and listening to music, cooking, and started writing here a few years ago as a way of learning in public and digesting some of my own thoughts.
Latest notes
Learnings, thoughts, or reflections I made.- Outro and optimism,
- Just enough,
- The other side of patience,
- Capacity Planning basics (Alex Xu / ByteByteGo),
- Reorg basics for EMs and engineers (The Pragmatic Engineer),
- Navigating the IC to EM transition (The Pragmatic Engineer),
- Trust is antifragile,
- Out of bounds,
- Performance enablement,
- Alignment across organisations,
- Three simple principles for delegation,
- Composition for teams,
- Reorganising teams through experimentation,
- Calibrations for software engineering interviews,
- Posture in system design interviews,
- Review: The Making of a Manager,
- Language as a tool for engineering teams,
- Review: Radical Candor,