dballona

Diego Ballona

Senior Director of Engineering at Intercom
I have led teams in startups and big tech companies like Spotify and Meta in highly regulated industries such as payments, trust & safety and customer service. The greatest fortune in my career has been learning from the people I work with every day.
I was born in Belo Horizonte, Brazil, and live in London with my wife and our two dogs. Outside work, I like playing and listening to music, cooking, and started writing here a few years ago as a way of learning in public and digesting some of my own thoughts.
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